You Got Questions, We Got Answers
Your Rockit AI assistant can automatically handle calls, texts, and web or social media messages across Instagram and Facebook. It’s available 24/7, juggling multiple messages at once, sending intake forms, payment links, reminders, and follow-ups. Plus, it’s fully customizable—you can program it with FAQs, general info, and even set up a custom voice. It works around the clock—no breaks, no PTO—handling multiple calls and messages at once. It responds instantly, boosting customer satisfaction and business opportunities, even after hours or during peak times. Fully customizable, it’s ready to tackle tasks tailored to your business needs.
What does Rockit help with?
Rockit's here to help relieve the stress of limited help, tight budgets, and endless tasks that lead to burnout, letting owners focus on growth instead of daily grind. It handles calls, supports multilingual chat, and makes online payments a breeze—no payment terminal required—so you can move from operator to true owner.
So what does Rockit do?
How does Rockit keep my customer information safe?
Keeping your clients' information safe is one of our priorities. Especially since we work with medical providers who have very strict policies around PHI (Patient Health Information). We encrypt all data and servers for privacy, with HIPAA compliance for medical clients. Our AI uses the latest GPT models, so you get secure, top-notch service with constant updates. All data is securely stored, encrypted, and compliant with GDPR, CCPA, and more. You have full access to call recordings, transcripts, and CRM data anytime through the Rockit app. For HIPAA compliance, we offer a security add-on to protect sensitive data.
How much does it cost?
Your AI Assistant costs half of a traditional receptionist, with pricing customized to each business's needs. You can try our free demo and our team will show how much you can save and what our AI can do beyond traditional solutions.
How customizable is the AI receptionist for my business?
Rockit AI is fully customizable to fit your business. We can tailor the tone, language, and even the AI’s voice to match your brand’s personality—whether you need it friendly, professional, or empathetic. We work with you to make sure it reflects your business just right.
Do you only handle inbound calls?
Right now, we focus on inbound services, managing calls, texts, web chats, social media messages, and reviews—all in one platform so you never miss a customer inquiry. Many businesses lose leads by not responding fast enough, but our AI replies instantly to catch every opportunity. Soon, we’ll add outbound marketing, keeping quality high so our AI can handle call surges from ads, just like a full-scale call center—minus the high costs and overseas outsourcing.
What apps does Rockit integrate with?
We integrate with hundreds of different apps like Quickbooks, Google Calendar, Cal.com, Google My Business, Zoom, Zapier, Stripe and many different CRM systems- all managed through the all-in-one Rockit app. We'll make sure it's a smooth set-up for you.
How long does it take to start using Rockit for my business?
Setup typically takes 2-3 weeks, depending on your customization needs. During this time, we’ll build a custom Q&A database and tailor everything to fit your business. Once ready, you can test the AI before it goes live.
Can Rockit AI handle multiple calls at once during peak times?
Absolutely! Rockit AI can manage unlimited calls, texts, and messages at once, so during high call volumes, seasonal rushes, or after-hours, no customer is left waiting. It’s ideal for busy times or emergencies when extra support is needed without hiring more staff.
Can I use Rockit for multiple locations?
Yes! Rockit AI can be tailored to manage multiple locations, calendars, and even different service providers. Whether you have several branches or various teams, the AI keeps everything coordinated, giving each location personalized attention.
Does using AI mean fewer jobs for humans?
Rockit AI is built to enhance, not replace, human interaction. It helps to automate mundane but necessary tasks. That way your team can focus on other important tasks and help your business grow. Your AI Assistant can also seamlessly transfer customers to a live rep when needed, keeping your business both responsive and personal. It’s perfect for managing high call volumes while preserving the human touch.
How natural does the AI sound when speaking to customers?
Rockit AI is crafted to sound naturally human, with variations in tone and pacing to avoid a robotic feel. You can customize the voice and tone to fit your brand—professional, empathetic, or upbeat. You can check our audio samples on our home page or try a free demo call, and you’ll hear just how smooth it sounds!
What if a customer prefers to speak with an actual person?
Connecting with a live representative is easy! The AI can seamlessly transfer calls to a human agent during business hours, passing along customer details so they don’t have to repeat anything.
What is the cost of the Rockit AI receptionist?
We’re offering a free first-month trial so you can experience Rockit AI. The base price is waived (excluding the $499 build-out fee and any service usage charges). After the trial, choose between a month-to-month plan at $1,295 or an annual plan at $895 per month, saving you $400 monthly. Both options offer the same features, with service charges based on usage—voice calls at 40 cents/min and texts at 2 cents each. A $200 prepaid charge starts you off, then charges come in $20 increments as you go. Optional upgrades are available for added languages, extra security, or multi-location support. Our team will provide full pricing details after a consultation, with no hidden fees.
Can Rockit AI speak different languages?
Yes! Your AI Assistant can speak English and we'll even include the Spanish language pack for free, but we can add other languages as needed. Whether it’s French, Portuguese, or any of the hundreds we support, we’ll program the AI to assist customers in their preferred language.
Is there a free trial available?
Yes! We’re offering a free first-month trial so you can experience Rockit AI before committing. Just cover the one-time $499 build-out fee and any usage charges for calls or texts during the trial. Afterward, you can decide if Rockit is the right fit for your business.
How does Rockit AI improve my ROI?
Rockit AI captures every lead, call, and message, so no opportunity is missed. Just one extra lead a day can boost your monthly revenue and cover the service cost. Plus, by handling repetitive tasks, Rockit AI saves on labor costs, letting your team focus on business growth.
Can I do the trial and then sign up for the services at a later time?
Yes, the trial is a chance to test things out. Just keep in mind—it’s more cost-effective to decide during the trial, as starting later would require another build-out fee. We don’t keep unused accounts open for more than 60 days.
What kind of support is available?
We offer 24/7 support through our AI-managed Client Success Line. Just reach out, and our support team will gather your details and forward them to our team. If needed, we can set up a one-on-one with a live rep. Updates and improvements are always free—we’re here to keep things running smoothly.
What happens if there’s a system outage or issue?
Our system boasts 99% uptime, but in the rare case of an outage, we aim to resolve it within 48 hours. If it lasts over 24 hours, you'll get a prorated credit on your next bill. We’ll keep you updated every step of the way so you’re never left in the dark.
Are there any additional fees for updates or new features?
There are no costs for updates for all base plans. Certain new features will be announced in the future and you can decide whether to add them. Annual plan members may also receive certain upgrades for free.
Are there any laws or regulations I need to be aware of when using AI for calls?
Yes, there are key regulations to consider when using AI for business calls, and Rockit takes compliance seriously. Our AI receptionist complies with GDPR, CCPA, and TCPA regulations, handling data securely with encryption and privacy protection. For healthcare or sensitive data, we offer a HIPAA compliance add-on. For future outbound services, TCPA requires explicit customer consent for marketing calls or texts, and Rockit will ensure full compliance to protect your business. We recommend consulting your legal team to stay updated as regulations evolve.
What optional upgrades do you have?
There are many custom features that we can add to a basic agent. Optional add-ons include extra office locations, multi-language support (Spanish is already included), WhatsApp integration, and HIPAA compliance. You can talk to your representative during your consult call to get more details.
Does the AI get better over time?
Yes, Rockit AI leverages advanced GPT technology, enabling it to continuously improve. As it interacts, it learns from feedback and can be fine-tuned to better serve your customers. You can also easily update its responses or add new questions anytime.
